You can call the office and talk to a staff person if you have a concern about a volunteer and/or what the volunteer is doing. You can also ask the volunteer to leave.
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I was given a copy of the File of Life. Why should I post this?
Emergency personnel are trained to look for the File of Life on the refrigerator. Completing and posting it can provide important information to emergency responders you may not be able to provide if you are in the middle of a medical emergency. This information could help the responders make faster and more accurate treatment decisions.
If there is a volunteer I like, may I call that volunteer directly to arrange a service? Or, can I request that volunteer when I make a service request to the office?
All service requests must be made through the ANV office. Members may request a specific volunteer; however, it may not always be possible to honor such requests.
If a volunteer is at my house providing a service and I think of something else I need done, may I ask the volunteer to do it?
No. Please contact the ANV office. Volunteers are instructed not to take on extra tasks because the office needs to know exactly what services are being provided. If the ANV office is open at the time of your call and the volunteer is still at your house and willing, it may be possible to get the go-ahead to have the service completed. Otherwise, it may be necessary for the office to schedule a separate visit.
I need a service but don’t know if it is something ANV provides. How do I find out?
Call (703-509-8057) or email (office@arlnvil.org) the ANV office. The staff can tell you if it is something our volunteers can do, and, if not, they will help you find another source to provide the service.
How do I cancel a scheduled service?
Please call the ANV office at 703-509-8057 as soon as possible to cancel the service.
What happens when I request a service?
A staff person will ask you for the details. If it is an ANV-provided service, a match will be made with a volunteer. You will then be called and given the name of the assigned volunteer. The volunteer will contact you to confirm the time and obtain any further information they may need for service delivery. If you request a service that ANV does not provide, the staff person will suggest other providers you can contact.
How far in advance do I need to request services?
Request services at least three business days in advance of when the service is needed to provide time for scheduling a volunteer. We will do our best to respond to shorter-term requests.
How do I register for a program or activity requiring advance registration?
Call the ANV office at 703-509-8057 or email register@arlnvil.org – be sure to include the name of the event and the number in your party. Transportation to any ANV event is available for full-service members by calling the office.
How do I request a service?
Call the ANV office at 703-509-8057 between 10 a.m. and 3 p.m. Monday-Friday or email office@arlnvil.org