Frequently Asked Questions (FAQs)
ABOUT SERVICES PROVIDED
Arlington Neighborhood Village (ANV) provides many types of services including transportation, home checks, household tasks, errands, technical assistance, light yard care, and social visits. A detailed list of services and benefits is available on request.
Full Individual Membership is $500. Full Household Membership is $500 for the first person plus $250 for each additional member from the same household. Associate Membership is $500 for either an individual or household.
Full members are eligible to receive any of the services ANV offers. Associate members can take part in all social activities and outings, educational programs, daily check-in calls, 55+ pass, and Washington Consumer CHECKBOOK – any service except those involving a volunteer coming to the member’s home or providing transportation.
If I’m a member of ANV but I am also an active volunteer, can I get a reduction in my membership fee?
Volunteer hours cannot be used to reduce the membership fee.
An important ANV goal is to make village services and programs available to every eligible Arlington resident, regardless of ability to pay. A financial assistance fund exists to subsidize membership fees. For 2015, the maximum income levels to use as guidelines in determining need are: $38,250 for a one-person household and $43,700 for a two-person household. A person seeking assistance will be asked to provide the first page of their last year’s federal tax return as proof of their annual income level. Persons who meet these income guidelines pay a reduced membership fee of $100 per year for an individual, with an additional $50 for each additional household member joining ANV.
Associate memberships are entitled to receive only a portion of ANV services, so $375 of the $500 fee is deductible. Full membership fee is not deductible.
ANV prefers payment by check.
Do you accept partial year memberships for persons who spend part of the year in Arlington and part of the year elsewhere?
People who are only partial-year residents of the county are welcome to join ANV; however, they will have to pay the full-year membership fee.
Volunteers must pass a criminal history background check. Anyone who will be driving members must have a driving history check. ANV also conducts face-to-face interviews with all volunteer applicants.
All volunteers must go through a general orientation before providing services. There may be additional training for some of the more specialized services.
ANV contacts our members and volunteers frequently to ensure that the services provided went as expected and to inquire about problems or issues. The ANV Volunteer Coordinators review the evaluations to ensure that ANV is consistently providing quality services, and will take action as necessary.
Yes. Volunteer drivers are also required to have their own auto liability coverage.
About the ANV Organization
Residents of Arlington are fortunate that there is a wide variety of services and programs available, whether provided by the county government or the many non-profit organizations. ANV will connect its members to many of these services – part of the “one stop shop” approach where a member can call ANV if they are looking for a service or activity but don’t know where to turn. ANV works closely with several county agencies to avoid duplication where possible and to develop complementary services. For example, we coordinate with the Department of Parks and Recreation’s Office of Senior Adult Programs to promote member awareness and utilization of their 55+ activities and programs. ANV services complement this program by helping neighbors link up to attend events together and providing transportation if needed.
ANV is an independent non-profit corporation with a volunteer board of directors.
Monday through Friday (except for federal holidays) from 10 a.m. to 3 p.m. If you call outside of business hours, you can leave a message. Your call will be returned by the next business day.
Services are provided from 7 a.m. to 9 p.m. daily.
Call the ANV office at 703-509-8057 between 10 a.m. and 3 p.m. Monday-Friday or email email@example.com
Call the ANV office at 703-509-8057 or email firstname.lastname@example.org – be sure to include the name of the event and the number in your party. Transportation to any ANV event is available for full-service members by calling the office.
Request services at least three business days in advance of when the service is needed to provide time for scheduling a volunteer. We will do our best to respond to shorter-term requests.
A staff person will ask you for the details. If it is an ANV-provided service, a match will be made with a volunteer. You will then be called and given the name of the assigned volunteer. The volunteer will contact you to confirm the time and obtain any further information they may need for service delivery. If you request a service that ANV does not provide, the staff person will suggest other providers you can contact.
Please call the ANV office at 703-509-8057 as soon as possible to cancel the service.
Call (703-509-8057) or email (email@example.com) the ANV office. The staff can tell you if it is something our volunteers can do, and, if not, they will help you find another source to provide the service.
If a volunteer is at my house providing a service and I think of something else I need done, may I ask the volunteer to do it?
No. Please contact the ANV office. Volunteers are instructed not to take on extra tasks because the office needs to know exactly what services are being provided. If the ANV office is open at the time of your call and the volunteer is still at your house and willing, it may be possible to get the go-ahead to have the service completed. Otherwise, it may be necessary for the office to schedule a separate visit.
If there is a volunteer I like, may I call that volunteer directly to arrange a service? Or, can I request that volunteer when I make a service request to the office?
All service requests must be made through the ANV office. Members may request a specific volunteer; however, it may not always be possible to honor such requests.
You can call the office and talk to a staff person if you have a concern about a volunteer and/or what the volunteer is doing. You can also ask the volunteer to leave.
Emergency personnel are trained to look for the File of Life on the refrigerator. Completing and posting it can provide important information to emergency responders you may not be able to provide if you are in the middle of a medical emergency. This information could help the responders make faster and more accurate treatment decisions.