*** Update: this position has now been filled ***
Arlington Neighborhood Village is a volunteer-driven non-profit organization, serving residents 55 and older in Arlington County, VA. ANV’s mission is to enable members to continue living in their own homes as they age – safely, independently, and with an enhanced quality of life – by providing access to support services and social opportunities. For an annual fee, members have access to a variety of volunteer-provided services such as transportation, minor home maintenance, and social, educational, and wellness programs.
Member Services Manager
Position Summary: Under the supervision of the Executive Director, the Member Services Manager ensures that the ANV office and information system operate efficiently and in a manner that fully supports the organization’s mission. The Member Services Manager is a part-time position, 25 hours/week, that supervises office volunteers who typically work 2-1/2 hour shifts, and supports the office in times where no office volunteers are available. The principal place of work is the ANV office, open Monday through Friday from 10 a.m. to 3 p.m.
- Provide a warm, welcoming and orderly base of operations for ANV
- Ensure that high-quality, timely, direct services are provided to all ANV members
- Manage office volunteers such that member services are organized and fulfilled with a consistently high degree of customer satisfaction
- Manage the use of ANV’s information system, resulting in efficient processing and high quality, reliable data
- Scope and oversee the implementation of information system changes, as necessary to achieve efficiencies and support the organization’s mission
- Provide specific support, reliably, transparently and as defined, to essential ANV processes, including: Events, Outreach, Membership processing, Volunteer processing, and Donor processing
- Customer service experience
- Volunteer management experience
- Strong oral and written communication skills
- Strong organizational skills
- Trouble-shooting and diplomacy skills
- Proficiency in use of a variety of office technologies, including Microsoft Office (Word, Excel and PowerPoint)
- Office management
- Data management experience (e.g. data entry, report writing)
- Experience with Microsoft Access
- Experience with document management software (e.g. SharePoint)
- Non-profit / mission driven organization experience
- Bachelor’s degree
$20/hour for 25 hours a week.
Interested candidates should email a cover letter and resume to firstname.lastname@example.org. Applications will be reviewed on a rolling basis and the position will remain posted until filled.
For more information about Arlington Neighborhood Village and its activities and programs please visit our website at www.arlnvil.org.
Who could ever imagine that the invention of the wall-mounted egg beater in 1885 would lead to the creation of a recreational treasure enjoyed by generations of Washingtonians? An enthusiastic group of ANV members and volunteers discovered how in a guided tour of the history of Glen Echo Park on July 29. Our visit included the popular Spanish Ballroom, other historical art deco buildings, and children’s activities.
For two members of our group, Lynn Farrow and Mike Murtha, it was a chance to share memories of childhood visits to Glen Echo for rides on the roller coaster (Lynn’s favorite) and bumper cars (Mike’s favorite). Of course, no visit to Glen Echo can be complete without a ride on the fully restored 1920’s era Dentzel Carousel. Many of us could not resist!
The Glen Echo Park grounds, located at 7300 MacArthur Blvd, Glen Echo, MD, are open daily at 6:00 AM. The Dentzel Carousel summer hours of operation are Wednesday-Friday 10:00-2:00, and weekends from noon-6:00 PM.
It seems that even near-100 degree temperatures cannot keep the diehards away from bocce, proof that ANV’s Monday pick-up games have caught on. We played a lively game up to 16 points with the lead exchanging hands multiple times. At first it looked like a blow out for Gary, Dan and Margit, but the team of Mencit, Steve and John made a surprise comeback, pulling ahead for the win. Gary commented that our bocce ball set, once shiny and smooth, now show signs of vigorous play at the N Glebe & N Randolph courts. We will continue to be there every Monday from 6:00 to 7:00 pm throughout the summer. Come and join the fun. Stay cool!
Around a dozen Villagers were thrilled and inspired by a special tour of the National Cathedral in June. Our excellent guide provided a number of historical facts and asides. Who knew that high in one of the towers there is a tearoom with panoramic views of Washington, Maryland, and Virginia? The tea and pastries were excellent and it was another memorable ANV experience.
– Mike Murtha
Mike Goldberg and Mike Murtha keep it hot!
On Saturday, June 11, at one of the prettiest picnic areas in Glencarlyn Park, fifty ANV members, volunteers, and friends gathered for our first summer cookout. Everyone enjoyed a choice of hamburgers, hotdogs, and veggie burgers grilled by Mike Murtha and Mike Goldberg, with assistance from Pax Baker. Potluck contributions included delicious salads and sinful desserts. Participants had a great time chatting with friends, old and new, under the spacious and airy picnic shelter. Thanks to all the volunteers who made it such a success under the leadership of Elise Burns, Events Committee chair. All agreed we should try to make it an annual event.
– Mike Murtha
Villagers enjoying a summer cookout
In May, ANV put on our version of Arlington Antiques Roadshow with professional appraiser, Todd Peenstra. Nearly two dozen members, volunteers, and friends arrived at the Walter Reed Community Center cradling a range of heirlooms and objects from all over the world. Todd, who offered his services free of charge for this special ANV event, listened as each person unveiled their object and provided a little background story. He shared his opinion about the origin, history, and valuation – in many cases, to the pleasant surprise of the owner. While many of the items have some monetary value, the best part was sharing priceless experiences.
– Mike Murtha
Exciting news! The ANV board of directors selected Michelle Brydges to be our new executive director effective May 9. In this new position, she will manage ANV planning, finance and fundraising activities, as well as direct our day-to- day operations, largely staffed and supported by our many dedicated volunteers.
Michelle originally came to ANV to volunteer since she has family members who are facing the challenge of living independently. When she learned ANV was in need of an executive director, she knew she wanted to be involved in our important mission to help our growing community age in place. It was a perfect fit for everyone! Please give Michelle a warm welcome – we’re fortunate to have someone so passionate about our mission lead the ANV team.
The weather cooperated and we played two games of bocce yesterday afternoon. Interest is growing – seven players came out to join Gary’s Gladiators and John’s Jack-Hammers. I cannot remember the scores and who won, but that is not important. Between games we refreshed with hot chocolate and cookies. Hope to see you next Monday, 6:00 to 7:00 pm at Glebe & Randolph Park, even if you can only stay for one game. Participation is catching on and soon we will be using both courts.
ANV has started its spring informal pick-up bocce ball games at Randolph & Glebe Park every Monday evening from 6:00-7:00 pm. Come and join other ANV members and friends for fun and a little bit of exercise at the corner of N Randolph St and N Glebe Rd, across from Harris Teeter and just behind the Ballston Commons parking structure.
All skill levels are welcome. No prior experience or knowledge of bocce is needed. There are two county-provided courts, so everyone gets a chance to play. We hope to see you there. Please contact John Thomas, email@example.com, for more information.
ANV volunteers Gary Eiserman, John and Mencit Thomas, Mike Murtha, Margie Mayer, and Dave Christian led our third annual ANV Earth Day cleanup of Arlington County’s Lubber Run Park. With the able assistance of a Girl Scout group, Cub Scout Pack #548, and Arlington Park Ranger Bruce Caviness, the group scoured the Lubber Run streambed and surrounding banks, collecting several bags of trash and recyclables. Thank you ANV volunteers for a job well done!